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Resolved

Open Account Service: Degraded Performance

Aug 12, 2026 at 8:24am UTC
Affected services
Open Account (FidelityVirtual)

Resolved
Aug 28, 2026 at 2:24pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Updated
Aug 28, 2026 at 11:40am UTC

We're investigating an issue with the Open Account service that is impacting Virtual Account creation. Our team is on it, and we'll share another update shortly.

Updated
Aug 19, 2026 at 2:38pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Aug 12, 2026 at 8:24am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 96: (Unable to generate account).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.